
Terms of Service
Our commitment to transparency
Agreement to Terms
By accessing or using the Chasing Time Watches website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Product Authenticity
All Rolex timepieces sold by Chasing Time Watches are guaranteed to be 100% authentic. Each watch comes with proper documentation and certification. We stand behind the authenticity of every timepiece we sell and offer a comprehensive authenticity guarantee. Any watch found to be inauthentic will be eligible for a full refund.
Pricing and Payment
All prices are listed in USD and are subject to change without notice. We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- Wire transfers for high-value purchases
Payment must be received in full before shipment. All transactions are processed securely through encrypted payment gateways.
Shipping and Delivery
We ship worldwide using fully insured, signature-required delivery services. Shipping times vary by location but typically range from 2-7 business days for domestic orders and 5-14 business days for international orders. All shipments are tracked and insured for the full value of the timepiece. Import duties, taxes, and customs fees are the responsibility of the buyer.
Returns and Exchanges
We want you to be completely satisfied with your purchase. Our return policy includes:
- 7-day return period from the date of delivery
- Watch must be in unworn, original condition with all packaging and documentation
- Return shipping must be fully insured for the purchase price
- Refunds will be processed within 5-7 business days of receiving the returned item
- Custom orders and special requests are non-refundable
Warranty
All timepieces come with the manufacturer's warranty where applicable. Pre-owned watches come with our own 1-year mechanical warranty covering manufacturing defects. Normal wear and tear, water damage, and damage from misuse are not covered. Warranty service must be performed by authorized service centers.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Chasing Time Watches or its content suppliers and is protected by international copyright laws. Unauthorized use of any materials may violate copyright, trademark, and other laws.
Limitation of Liability
Chasing Time Watches shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or any products purchased through the website. Our total liability shall not exceed the purchase price of the product in question.
Dispute Resolution
Any disputes arising from these Terms of Service or your use of the website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action lawsuit.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of those changes.
Contact Information
For questions about these Terms of Service, please contact us at:
Email: legal@chasingtimewatches.com
Phone: +1 (555) 123-4567